There are three steps
1.	Defining the nature of the conflict.
2.	Determining the factors underlying the conflict.
3.	Identifying the stages of the conflict.

Nature
1.	Roles	disagreement due to
	a.	Misinterpretation of roles
	b.	Expectations of performance
	c.	Overlapping of role definitions
2.	Outcomes	conflict over what is to be accomplished
3.	Method	disagreement over
	a.	Procedures to follow
	b.	Rules
	c.	Strategies to use to achieve goals
4.	Values	disagreement around
	a.	what is right, fair and use of power

Factors
1.	Access to Information
	a.	Parties do not have access to the same information or the same set of facts
2.	Perception of Facts
	a.	Parties differ in the way they
		i.	Determine importance of facts
		ii.	Interpret those facts
		iii.	Generate inferences from facts
3.	Organizational Setting
	a.	Parties hold significantly different positions in the organization and "see" from different vantage points

Stages
1.	Unrest
	a.	Characterized by rumors and building tensions where problems are anticipated and there is a feeling of impending trouble
2.	Disagreement
	a.	The parties begin seeking information and
	b.	inquiries are made about intentions
3.	Confrontation
	a.	Clearly stated differences emerge and there is
	b.	direct confrontation regarding those differences
4.	Conflict
	a.	a firm commitment to a particular position and
	b.	each party attempts to increase their control over the situation