1.
|
Denial
|
|
a.
|
Existence of
opposing
views is ignored - they do not go away |
|
b.
|
Groups polarize, creating
distrust: productivity decreases |
2.
|
Mismanaged
|
|
a.
|
Opposing views are assumed
to be irreconcilable |
|
b.
|
Each party defends its
position |
3.
|
Managed
Conflict
|
|
a.
|
Opposing views are
indicators of organizational needs and opportunity |
|
b.
|
Disagreements focus on
issues |
