1.
|
Separate the People from
the Problem
|
|
Be soft on the People and
hard on the Problem
|
2,.
|
Focus on Interests not
Positions
|
|
When Positions are
Incompatible, Look at Interests
|
3.
|
Generate options for
Mutual Gain
|
|
Work for a win-win Approach
|
4.
|
Process is as important as
the Outcome
|
|
Assure a Fair Process
|
5.
|
Practice Direct
Communication
|
|
Talk with Others, Not
About Them
|
